User & License Optimizer Guide

Below is a suggested step-by-step guide to set up and run the User & License Optimizer within Doctor Pro for Jira, helping you manage user activity and licenses efficiently:

1. Locate the User & License Optimizer

   • In the Doctor Pro for Jira interface, find the User & License Optimizer feature (sometimes located under “Optimization” or “Administration Tools”).

   • This dashboard is specifically designed to scan for inactive or underutilized users.

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2. Set credentials

   • Organization id
     https://admin.atlassian.com/

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   • API Key

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   • E-mail
     User that has administration rights in Jira (can be service account)

   • API Token
     https://id.atlassian.com/manage-profile/security/api-tokens
     
     

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3. Enable Auto-Suspension

   • Look for the “Users Auto Suspending” section within the Optimizer settings.

   • Toggle Enabled to “On” if you wish to automatically suspend inactive or non-license-consuming users.

   • You can also click RunSet Inactivity Thresholds

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4. Configure Suspension Options
   Within the auto-suspension settings, you have the following configuration choices:

   • Suspend users with no recorded activity:

     • If enabled, users who have a null activity value (meaning they never logged in or have no recorded activity at all) will also be suspended.

   • Suspend users who don’t consume a license:

     • If enabled, Doctor Pro for Jira will also suspend users who are not using any paid Jira license i.e. Customers, Stakeholders.

   • Scheduled Process Start Time:

     • Define the time window (local time) when the auto-suspension process should run (e.g., “03:00 - 04:00”).

     • You will see information about when the next automatic run is scheduled (e.g., “Next process will start tomorrow between 01:00 - 02:00 UTC”).

   • Number of days after which the user will be suspended for inactivity:

     • Specify exactly how many days of inactivity will trigger suspension.

5. Run a Diagnosis (Preview) Before Enabling

   • Before finalizing your settings, use the Diagnose to see a list of users that would be suspended under the configured rules.

   • Review this list carefully to ensure you are not accidentally suspending critical or temporarily inactive users.

6. Contact Support for Further Assistance

   • If you encounter any issues or need customization beyond these steps, reach out to
     https://appforgeai.atlassian.net/servicedesk/customer/portal/1 - Customer Service Portal.

   • Our team can provide advanced solutions or guide you.

Following these steps will help you effectively manage and optimize your Jira user licenses, minimizing unnecessary spending and ensuring that only active, engaged users retain access to your system.